General Conditions of Carriage
1 Application of these General Conditions of Carriage
These terms and conditions of carriage apply to the carriage of passengers on the FlixBus Inc., hereinafter named FlixBus, long-distance bus network.
1.1 The rides on FlixBus' long-distance bus network are operated by the following bus partners as FlixBus:
- A Ace Bus Charter Inc. - DOT-Number: 1341047 / MC-Number: 1341047 / Phone: (703) 932-1617
- A Ambassador Limousine and Transportation – DOT-Number: 1635218 / MC-Number: 666383 / Phone: (866) 638- 5466 / Website: www.aambassador.com
- A1A Airport & Limousine Service Inc – DOT-Number: 1732863 / MC-Number: 83668 / Phone Number: (561) 622-2222 / Website: https://a1alimo.com/
- Adventures by Dawn LLC dba Adventure Tours – DOT-Number: 779981 / MC-Number: 365614 / Phone Number: (877) 451-0059 / Website: https://www.abdtours.com/
- Alvand Transportation Corp. – DOT Number: 2495633 / MC-Number: 864573 / Phone: (818) 240-4540 / Website: https://www.alvandbus.com/
- American Explorer Motorcoach – DOT-Number: 261986 / MC-Number: 177956 / Phone Number: (480) 558-0606/ Website: https://americanexplorermotorcoach.com/
- American Stage Lines – DOT-Number: 3128425 / MC-Number: 91789 / Phone Number: (702) 476-6926 / Website: https://allamericanstagelines.com/
- Cardinal Transportation Ltd – DOT-Number: 946689 / MC-Number: 435590 / Phone Number: (888) 636-5466 / Website: https://www.cardinaltrans.com/
- Carr’s Motorcoach – DOT-Number: 259127 / MC-Number: 176410 / Phone Number: (313) 931-5466 / Website: https://carrsmotorcoach.com/
- Cavalier Coach – DOT-Number: 315367/ MC-Number: 198943 / Phone Number: (617) 330-1234 / Website: https://cavaliercoachtrailways.com/
- Cheng Ya Inc – DOT-Number: 2933744 / MC-Number: 990980 / Phone Number: (617) 712-9885
- Classic Charter – DOT-Number: 256002 / MC-Number: 181792 / Phone Number: (877) 687-2345 / Website: http://classiccharter.com/wp/
- Deer USA – DOT-Number: 2520316 / MC-Number: 874853 / Phone Number: (626) 458-8777 / Website: www.deerusa.com
- Eastern Bus Company – DOT-Number: 1923882 / MC-Number: 688691 / Phone Number: (617) 884-2800 / Website: www.easternbus.com/
- Escot Bus Lines LLC – DOT-Number: 535893 / MC-Number: 211400 / Phone Number: (888) 571-7778 / Website: https://escotbuslines.com/
- Fast Deer Bus Charter Inc – DOT-Number: 403387 / MC-Number: 165488 / Phone Number: (323) 201-8988 / Website: https://www.fastdeerbus.com/
- Four Season Travel – DOT-Number: 2250538 / MC-Number: 767676 / Phone Number: (626) 618-8700 or (626) 532-6333 / Website: https://www.4seasontravel.com/
- Gray Line Arizona – DOT-Number: 1963222 / MC-Number: 695852 / Phone Number: (520) 622-8811 / Website: https://graylinearizona.com/
- Intermex Transportation – DOT-Number: 2187509 / MC-Number: 759419 / Phone Number: (562) 508-3620 / Website: https://www.intermextransportation.com/
- Krapf's Coaches Inc – DOT-Number: 774388 / MC-Number: 164984 / Phone: (610) 431-1500 / Website: https://www.krapfbus.com/
- LA Charter Bus Lines – DOT-Number: 2982048 / Phone Number: (818) 535-0667 / Website: https://www.transitsystems.biz/
- MTR Western – DOT-Number: 2102959 / MC-Number: 458276 / Phone Number: Portland - (206) 438-8345 or Seattle - (206) 838-8124 / Website: https://mtrwestern.com/
- Skyliner Travel & Tour Bus Corp – DOT-Number: 545440 / MC-Number: 270226 / Phone Number: (718) 721-4711
- Star Shuttle & Charter – DOT-Number: 660715 / MC-Number: 309567 / Phone: (512) 479-8100 / Website: https://www.starshuttle.com/
- Tourcoach – DOT-Number: 581930 / MC-Number: 282635 / Phone Number: (323) 201-0115 / Website: http://www.tourcoach.com/
- Tribal Sun Bus Company LLC – DOT-Number: 1975840 / MC-Number: 698822 / Phone Number: (339) 469-2868 /
- Umbrella Buses Inc – DOT Number: 3309402 / MC-Number: 1050986 / Phone Number: (754) 457-4004 / Website: https://www.umbusa.com/
- Universal Limousine and Transportation – DOT-Number: 620117 / MC-Number: 348807 / Phone Number: (916) 361-5466 / Website: https://www.universallimo.com/
- Voigt Motorcoach Travel, Inc. - DOT-Number: 124757 / MC-Number: 128209 / Phone Number: (763) 571-1241 / Website: https://www.voigtbus.com
- Williams Charters & Tours LLC – DOT-Number: 2057236 / MC-Number: 721650 / Phone Number: (404) 857-5928 / Website: https://www.williamscharters.com/
- Wynne Transportation – DOT-Number: 3232499 / MC-Number: 650660/ Phone Number: (877) 966-5466/ Website: https://gowynne.com/
The information which bus partner is operating the specific line as FlixBus can be found during the booking process and on the booking confirmation.
1.2 There is an entitlement to carriage provided a contract of carriage has been entered into.
1.3 If the carriers are cooperation partners, then only their individual General Conditions of Business and Special Conditions of Carriage apply. These can be inspected on the cooperation partners’ websites.
1.4 The booking confirmation (see clause 2.1) entitles the passenger to a journey between the start and destination indicated on the ticket. A later boarding or earlier disembarkation is not permitted due to legal regulations.
1.5 If a journey is booked when on board a vehicle, an obligation to convey shall only exist in the event that sufficient seating is available for the entire journey.
1.6 In the case of request stops, an obligation to convey only exists in the event that a journey was booked from or to this stop within the corresponding advance booking deadline. Request stops are indicated as such in the respective schedules. The corresponding advance booking deadlines can be found in the relevant schedule.
1.7 All references in these General Conditions of Carriage to dollar amounts, "dollars" or "$" are references to United States dollars (USD) except where Canadian Dollars (CAD) are explicitly stated.
2 Tickets/Carriage Charges
2.1 The stipulated carriage charges must be paid in return for carriage. For this purpose, tickets are issued by FlixBus Inc., herein after referred to as FlixBus. The booking confirmation, either as a print-out or digital, e.g., as a PDF or FlixBus App on your smartphone, and a valid official photo identification (government-issued driver's license/identity card, passport or similar) shall be deemed to constitute a ticket. A ticket is generated for each person and each journey. Connections with transfer are considered as one trip. The first and last name of the passenger and, if applicable, the date of birth must be provided during the booking process. The passenger’s name is matched with the booking list that is displayed on the cell phone of the driver or bus station staff based on the current booking situation to determine whether there is a claim to carriage. This is done preferably by scanning the tickets.
2.2 The passenger must make a booking prior to departure. Access to the passenger compartment in the vehicle is only permitted with a valid booking confirmation.
2.2.1 Journeys may be booked online at the web portals, via the mobile smartphone apps of FlixBus, in partner agencies and at some staffed bus stations. It is only possible to book on board the vehicles if there are still enough seats available for the entire journey. As a result, advance purchase (Internet, App or an agency) is recommended.
2.2.2 A booking confirmation (order data) is saved, can be retrieved via the web portal and can also be sent to the passenger by email if necessary.
2.2.3 Each passenger holding a valid ticket shall be entitled to a seat. Passengers with children and persons with impaired mobility are given priority in the selection of non-reserved seats.
2.3 Online Ticket Purchase:
2.3.1 The representation of products in the online shop, accessible via the internet and the smartphone app, shall not constitute a legally binding offer, but rather a non-binding online catalog which prompts potential passengers to submit offers. By clicking the “Book”/“Pay” button, a binding order for the goods in the shopping cart is placed. A ticket is generated for each person and each journey. Connections with transfers (interconnections) are treated as one journey. Confirmation of receipt of the order shall be issued immediately upon submission via an automatic e-mail confirmation. The contract for carriage shall not be deemed to have been concluded until FlixBus has accepted the order by issuing an acceptance confirmation. This confirmation of acceptance may be issued with the automated e-mail confirmation or separately at a later stage.
2.3.2 Current technology means that data communication via the internet cannot be guaranteed in an error-free and/or permanently accessible manner. It is not possible to develop and operate computer programs (software) and data processing systems (hardware) in a completely flawless manner and exclude all unpredictable factors which may occur in conjunction with the Internet medium. As a result, to the fullest extent permitted by applicable law, FlixBus shall not assume any guarantee for the constant, uninterrupted availability of its website and technical systems. In particular, due to the technical characteristics of the Internet, a permanent availability of the booking options on the Internet cannot be guaranteed. There shall be no entitlement to any savings or discounted prices if, due to technical problems, the system is only available again at a later point in time (e.g. advanced selling period).
2.3.3 It should be noted that the statutory provisions regarding cancellation rights in the case of distance contracts shall not apply as far as contracts of carriage concluded online by way of distance selling are concerned, and in the case of which the operator undertakes, upon the contract’s conclusion, to perform the service at a specific time or within a stipulated time period. This contrasts with the online mail order business. Our conditions concerning cancellation remain, however, unaffected by the above.
2.4 Staff operated Sales Offices:
Sales agencies, ticket outlets and the customer service department of FlixCompanies may charge a service fee to complete a booking or cancellation.
2.5 Carriage charges:
2.5.1 There shall be no entitlement to book all price brackets or price quotas in connection with any particular form of booking. Savings and promotional prices in particular are only partly bookable on-line.
2.5.2 Specific booking conditions apply to reduced fares. The publication of fare conditions regarding the individual routes shall be decisive in this regard.
3 Invalid tickets
The passenger is required to show both the ticket and a valid photo identification when asked to do so by employees of FlixBus during random ticket checks for the purpose of checking the validity of the ticket.
4 Increased Carriage Charges
4.1 Passengers shall be obliged to pay an increased carriage charge in the event that they are found to be traveling on board a vehicle and have failed to book a seat on the journey in question, either in advance or upon boarding the vehicle.
4.2 Passengers who, upon inspection, are found to have failed to make a valid booking, shall be obliged to provide their correct personal details and to identify themselves upon request.
4.3 The increased carriage charges shall amount to twice the usual fare for the distance traveled by passengers, but at least $60, plus the fare for the remaining distance to the destination traveled by passengers. If passengers are unable to verify the distance traveled, the starting point of the route is used for the calculation of the increased carriage charges.
4.4 The increased carriage charges must be paid immediately, or, in other cases, 2 weeks at the latest after receipt of the payment request in text form. Upon expiry of this deadline a processing fee of $5 will be charged for each written request for payment, provided that the passenger cannot prove that no, or lower, processing costs were incurred. FlixBus reserves the right to take further measures pertaining to further civil and/or criminal proceedings.
5.1 Amendments to the approved and published travel times, dates, routes and fares on the grounds of good cause, in particular for the implementation of decisions of the licensing authority, are reserved.
5.2 Schedule amendments which take effect after the contract’s conclusion and for which the carrier is not responsible (e.g. long-term effects of natural catastrophes or permanent building sites) shall not entitle passengers to assert compensation claims as long as these amendments deviate only insignificantly from the originally agreed departure and arrival times, i.e. up to a maximum of 2 hours. Substantial schedule amendments shall entitle passengers to withdraw from the contract of carriage free of charge.
To do this, passengers are requested to either contact customer by service hotline:
+1 855 626 8585 (-> Not all international calls are toll free. Rates for calls from a cell phone may be higher than calls from a landline.) or by Email at email@example.com. Passengers should not have commenced travel in these cases. Other passenger rights shall remain unaffected.
6 Travel Commencement
6.1 Passengers are recommended to reach the departure point 15 minutes prior to travel commencement.
6.2 Claims for carriage and the booked journey may be otherwise assigned in the event that passengers are not present at the scheduled departure time and place for the route booked.
6.3 If passengers are notified via SMS, e-mail or other written format of a delay in travel, then a claim for carriage in the event of passengers’ absence shall only lapse with effect from the delayed travel time specified in the SMS or e-mail.
6.4 The passenger’s name is matched with the booking list that is displayed on the cell phone of the driver or bus station staff based on the current booking situation in order to determine whether there is a claim to carriage. This is done preferably by scanning the tickets. The passenger must identify him-/herself to the driver and service staff on request by submitting the printed or electronic, e.g., as a PDF or FlixBus App on your smartphone, presentable booking confirmation, as well as a valid official photo identification (government-issued driver's license/identity card, passport or similar).
7.1 As a general rule, the published scheduled services are direct connections. In some cases a transfer may be necessary.
7.2 If a transfer is scheduled, FlixBus guarantees passengers’ continued carriage to their booked destination. FlixBus offers substitute transportation if a shuttle bus is unable to wait for a delayed connecting bus in exceptional cases. In some cases, this may take the form of motor buses operated by other companies, cars or railroad. Claims to a particular form of transport shall not be recognized. In the event the destination is a long distance away or no reasonable alternative connections are available, making it necessary to resume the journey the following day, passengers are offered free accommodation in a mid-range hotel.
7.3 The regulation described above shall apply only in cases in which passenger bookings with FlixBus feature direct connections. If passengers book individual routes and combine these to form a journey involving transfers, they shall bear the risk of missing a connection. Claims for substitute transportation or hotel accommodation shall not exist in these cases. However, FlixBus or FlixCompanies shall make every reasonable effort to inform passengers of alternative connections.
7.4 Transferring to transport services not operated by FlixCompanies cannot be guaranteed.
8 General Passenger Obligations
8.1 Instructions issued by driving and accompanying personnel must be obeyed.
8.2 Driving and dispatch personnel shall be authorized to exclude persons from travel if they are obviously intoxicated or under the influence of drugs. The same shall apply to passengers who compromise the safety of their fellow passengers for other reasons or significantly impair the well-being of the latter. Claims to substitute transportation shall not exist in these cases.
8.3 Smoking on board the bus is not permitted. This prohibition also extends to e-cigarettes.
8.4 Passengers shall be liable for damages caused on, in or to the bus in a culpable manner.
8.5 Passengers who cause soiling in the bus, either intentionally or as the result of gross negligence, shall be obliged to pay FlixBus a cleaning fee of at least $100, provided that passengers shall be entitled to provide evidence that no damage was caused or that the said damage was considerably less than the aforementioned flat rate.
8.6 Carriers may cancel the contract of carriage without notice in the event that despite (verbal) warning, a passenger behaves in a manner so disruptive, that it is no longer reasonable for the carrier and/or the remaining passengers to continue the journey. This shall also apply if the passenger fails to observe objectively justified guidelines (e.g. safety guidelines). In this case, the carrier is entitled to retain the fare.
8.7 All passengers shall be obliged to use the seatbelts in accordance with statutory regulations, insofar as the bus is equipped with the same.
8.8 During breaks/stops or police checks, bus passengers are to leave the bus if requested to do so by driving and service personnel. Passengers are required to follow the break duration given by driving and service personnel during said breaks. Driving personnel are authorized to continue driving should a passenger not return to the bus after the indicated break time is over, and are not responsible for the absence of a passenger after the indicated break time is over. Customers are strongly encouraged to remove any valuables from the bus during breaks to prevent loss, theft or damage of which FlixBus shall not be held responsible (to the fullest extent permitted by applicable law).
8.9 Measures to protect against Coronavirus (COVID-19) or other infections
8.9.1 Passengers must wear appropriate mouth and nose protection when starting the journey if required by law or the authorities regulating domestic or border travel. A face covering must be worn throughout the entire journey if applicable. Passengers who do not wear appropriate mouth and nose protection may be excluded from the journey. In this case, there is no right to alternative transportation. For health reasons, infants can be exempted from this obligation.
8.9.2 To the fullest extent permitted by applicable law, liability for health in case of injury or harm from a transmission and/or infection of COVID-19 or other communicable diseases shall be excluded. This shall not apply in cases of intentional or negligent injury.
8.9.3 Driving and dispatch personnel shall be authorized to measure passengers’ surface temperature with the use of non-contact infrared thermometers (NCITs) prior to boarding. Driving and dispatch personnel shall be authorized to exclude persons from travel if their measured surface temperature is above 100°F (37.8°C) and/or they show signs of a contagious disease that may be transmissible to other passengers during the normal course of travel. The same shall apply to passengers who are seriously ill, unless the passenger provides a physician's written permission to travel. To the fullest extent permitted by applicable law, claims to substitute transportation shall not exist in these cases.
8.9.4 Driving and dispatch personnel shall be authorized to exclude persons from travel if their conduct, attire, hygiene or odor creates an unreasonable risk of offense or annoyance to other passengers. To the fullest extent permitted by applicable law, claims to substitute transportation shall not exist in these cases.
8.9.5 By purchasing this ticket the passenger acknowledges the risk associated with bus transportation, including potential transmission and/or infection by COVID-19 or other diseases. As such, the passenger waives the right to sue the bus operator or FlixBus for any disease-related harm or injuries arising from the purchased travel.
8.9.6 If it is required by law or by the authorities for domestic or border traffic that passengers must have the certificate of a valid negative Covid-19 test or other health measure, the passenger undertakes to comply with this. Passengers who do not carry sufficient proof of this may be excluded from the journey. In this case, to the fullest extent permitted by applicable law there is no entitlement to substitute transport.
9 Specific Obligations of Passengers on International Routes
9.1 Each passenger desiring transportation across any international boundary shall be solely responsible for complying with all laws and regulations relating to documents and identity papers, visas, foreign currencies, customs and health. To the fullest extent permitted by applicable law, FlixBus is not liable for any consequences due to failure to comply with such laws, regulations, even if these are changed after booking.
9.2 Each passenger desiring transportation across any international boundary shall be responsible for obtaining all necessary travel documents and for complying with the laws of each country from, through or to which he desires transportation.
It is recommended to check the entry and travel requirements of the destination country/transit countries by contacting the proper embassies or consulates.
To the fullest extent permitted by applicable law, FlixBus is not liable for any consequences if a passenger fails to obtain the necessary documents and identity papers.
9.2.1 U.S. CUSTOMS AND BORDER PROTECTION CHECKS
Note: the information below should NOT be relied upon as legal advice, passengers should consult with their own attorney for legal advice on immigration matters.
United States Federal immigration agents have been reported to occasionally stop, board, and perform warrantless searches on intercity buses within a certain distance from international borders. If this occurs, you may be asked by the Federal immigration agents questions and/or for documentation pertaining to citizenship and/or immigration status. Travel delays may occur as a result. You have the following rights:
- You have the right to remain silent.
- When in doubt, do not answer questions about your citizenship or immigration status or sign any paperwork without the advice of a lawyer.
- You have the right to ask agents if you are being detained and why.
- You can refuse a search of your belongings by saying “I do not consent to a search.
- You have the right to record video of immigration agents but do not to interfere with their activities.
In the State of Washington, FlixBus partners with MTRWestern to deliver transportation services. Each FlixBus and MTRWestern do not consent to these boardings. MTRWestern’s policy on U.S. Customs and Border Control can be found on MTRWestern’s website (https://mtrwestern.com/cbp/).
If you have concerns or questions about your rights during an immigration enforcement check, you should promptly consult an attorney. You may also contact the following agencies for help:
- Northwest Immigrant Rights Project – https://www.nwirp.org/resources/kyr/
- ACLU Immigrants’ Rights – https://www.aclu.org/know-your-rights/immigrants-rights/
- National Immigrant Justice Center – https://www.immigrantjustice.org/know-your-rights
- National Immigration Law Center – https://www.nilc.org/get-involved/community-education-resources/know-your-rights/
- Immigration Advocates Network - https://www.immigrationadvocates.org/nonprofit/legaldirectory/
- Immigrant Defense Project – https://www.immigrantdefenseproject.org/what-we-do/legal-advice/
9.3 Prior to each departure, the passenger traveling from or to an international destination is required to produce on request by the driving and service personnel an acceptable form of government issued identification which incorporates at the minimum the passenger’s full name and photograph. Driving and service personnel shall check that the information on the ticket is identical to the form of identification provided by the passenger.
9.4 FlixBus reserves the right to refuse boarding,
- if a passenger does not have in his/her possession any document or identity paper with his/ her full name and photograph on it;
- if a passenger provides a document or identity paper whose information does not correspond to the information on the ticket.
9.5 In accordance to Article 9.4, FlixBus is under no obligation to reimburse the ticket in full or in part, or to make any form of compensation.
9.6 Checked luggage shall remain unlocked to accelerate customs clearance processes.
9.7 Passengers shall be obliged to only carry goods with them which are exempt from customs duties in nature and quantity.
10 Children and Minors
10.1 Children aged between 0 and 3 years (until their 4th birthday) must have a ticket and may only be conveyed in appropriate child safety seats. During the journey, these must be secured with the seatbelts located on the buses. The child safety seats must be secured with 2-point belts and provided by the adults accompanying the small children in question.
10.2 Children under the age of 13 must be accompanied by an adult (17 years or older). In the case of international connections, parents or guardians must ensure to carry all documents and identity cards necessary for crossing the border (see also clause 9.2).
10.3 Children shall travel at a reduced fare. This regulation shall apply to children and minors who have not yet reached the age of 15. If an available promotional fare is less than the reduced fare, children shall automatically pay the lower price.
10.4 Stroller are conveyed free of charge in case a child is traveling with the passenger, 13.5.
11 Passengers with disabilities or limited mobility
11.1 Our carriers maintain a policy of not excluding passengers from participation in, or denial of benefits of, transportation services offered by our carriers, to the extent required by applicable laws. Our carriers committed themselves to providing accessible transportation to persons with disabilities and not to discriminate on the basis of disability in the provision of services.
11.2 Traveling with a wheelchair/mobility aids
11.2.1 The maximum weight and size of a wheelchair or mobility device that our carriers can accommodate are as follows:
- Hydraulic lifts can accommodate a maximum weight including the passenger of 600 lbs. (272 kg) as required by applicable laws. However, some coaches maintain hydraulic lifts with a maximum design load of 800 lbs. (362 kg).
- Wheelchair dimensions of 30 x 48 inches (76cm x 121cm)
- Mobility devices with dimensions of 30 x 30 x 48 inches (76 x 76 x 122cm)
11.2.2 The transport of wheelchairs and walking aids is for free, cf. 13.6. Each coach has space for the transport of two (2) wheelchairs with the size described in 11.2.1, and for one (1) mobility scooter with the size described in 11.2.1.
11.3 Companions, mobility devices and service animals
11.3.1 Albeit not required FlixBus encourages passengers with disabilities or limited mobility, passengers with service animals or passengers with disabilities or limited mobility with accompanying companions to disclose their need after booking.
11.3.2 Service Animals (service dogs that have been trained to perform specific tasks to assist persons with disabilities) are transported at no additional charge. Service animals are not required to wear a muzzle. Service animals may be seated on the handler's lap, on the floor in front of the handler (but not blocking any aisles or exits) or - space permitting - in the wheelchair-accessible space on our carriers’ coaches. For the comfort and safety of the animal, other passengers and your driver, service animals may never occupy a passenger seat.
Animals for comfort, emotional support, therapy and PTSD are not considered service animals and therefore not permitted to ride (neither in the passenger nor luggage compartment of the coach).
Service Animal fraud is a crime. Penalties can include: fines, community service and even time in jail. For more information, visit: https://www.animallaw.info/content/fraudulent-service-dogs.
Animals determined by your driver to not meet ADA standards for a Service Animal will not be permitted onboard.
11.4 Bus stops/Bus stations
FlixBus and its carriers have no influence over the infrastructural condition of bus stops and bus stations visited, or their accessibility for persons with disabilities or limited mobility. Therefore, FlixBus and its carriers cannot guarantee for the accessibility for persons with disabilities or limited mobility. The infrastructural condition of bus stops and bus stations lies within the responsibility of the respective bus stop and bus station operator.
11.5 Additional Information/rights of passengers with disabilities or limited mobility
For additional information regarding the rights of passengers with disabilities or limited mobility please visit https://adata.org/ada-law-regulations-and-design-standards.
11.6 Our carriers committed themselves to provide accessible transportation service to passengers with disabilities or limited mobility. If you believe that a carrier has failed to fulfill this obligation, has denied you accessible transportation or that you have been discriminated against on the basis of your disability or limited mobility, please contact us in any of the following ways:
- Email: firstname.lastname@example.org
- Telephone: +1 855 626 8585
FlixBus offers a Voluntary Claim Program, wherein passengers with disabilities or limited mobility who were denied an accessible transportation by one of our carriers may request for a single-ride credit, not to exceed $125, for each denial of service. Such passengers may request credits for each instance where they were denied an accessible wheelchair lift by a carrier, after providing reliable evidence. Those who claim credits under the Voluntary Claim Program waive any individual damage claims against FlixBus based on the denial of accessible service by one of the carriers.
12 Seat Reservation
12.1 Booking a seat reservation
12.1.1 On some FlixBus journeys, a specific seat can be reserved when booking on our websites, affiliate agencies, or ticket offices of the FlixCompanies. Availability and reservation fee vary depending on the route, line, seat category (aisle, window, row, or table), and time of booking.
12.1.2 The booking of a seat reservation will be acknowledged with reference to the booking confirmation. Bookings for seat reservations for more than one person are not assigned individually, that is, there is no assignment between the seat reservations and the person booking it.
12.1.3 There is no requirement to make a (paid) seat reservation. If no seat reservation is made, the passenger is free to choose a seat in a defined area when commencing his/her bus journey. In such a case, we cannot ensure that families and groups can sit together. However, we always ensure that every customer has a seat on the bus.
12.2 Restrictions on seat reservations
12.2.1 If you do not arrive at the bus on time, you will lose your claim to the seat and carriage. In such cases FlixBus is entitled to assign the ticket to another person. It is therefore recommended that you arrive at the bus stop no later than 15 minutes before departure even if you have a seat reservation.
12.2.2 Generally, only those persons with a seat reservation are entitled to occupy a reserved seat. FlixBus may reassign seats for operational or safety reasons, even after departure. This may occur, for example, when pregnant women, minors, children traveling alone or persons with physical disabilities need to move to another seat and no corresponding seats are free. In such cases the bus driver’s instructions must be followed. Seats may be reassigned without regard to race, religion, skin color, nationality or gender.
12.2.3 If a seat reservation is changed and it is not possible to allocate a seat in the reserved or superior category, the passenger may reclaim the seat reservation fee.
12.2.4 In case of cancellations and delays, the seat reservation fee will be reimbursed.
12.2.5 A refund will not be given if the passenger did not travel or the seat was allocated or purchased free of charge.
12.3 Cancellations and Transfers
The seat reservation fee is refundable when a journey is cancelled or rebooked, unless the seat was allocated free of charge. The provisions of the booking terms and conditions apply. If a journey is cancelled, seat reservations may be transferred to other persons in the same reservation.
12.4 Booking an extra seat
12.4.1 The provisions 12.1 to 12.3 apply.
12.4.2 An extra seat is not an additional claim for carriage within the meaning of section 2.2. Therefore, it may not be transferred to another person without a valid ticket.
12.4.3 The fee for the available seat is governed by our current valid ticket prices. Provision 12.1.1. also applies to the seat reservation fee for the extra seat.
13 Carriage of Goods
13.1.1 The luggage transported as part of the fare is limited to one free item per passenger, with a maximum size of 31 x 20 x 12 inches (80 x 50 x 30 cm) per item. Slight deviations from these dimensions are permitted provided that the total dimensions of the item do not exceed a total height, width and length of more than 63 inches (160 cm). Each passenger may transport a maximum of 50 lbs. (20 kg) of luggage free of charge. Luggage includes suitcases and bags. An exception to this is the transport of trekking backpacks.
In individual cases, within the available capacities, another item of luggage (additional luggage) with a maximum size of 31 x 20 x 12 inches (80 x 50 x 30 cm) and maximum weight of 50 lbs. (20 kg) can be transported for a fee. Slight deviations to these dimensions are also permitted for the additional luggage provided that the total dimensions of the item do not exceed 63 in. For the additional luggage a luggage fee will be charged. Generally, we cannot guarantee the option of traveling with more than one piece of luggage.
13.1.2 Additional luggage (if possible for the trip, 13.10) can be booked during the booking process, or online via Manage my Booking after the ticket purchase.
13.1.3 Passengers are obliged to label their luggage with their name and address for the purposes of correct assignment and return, and especially to avoid mix-ups.
13.1.4 Passengers are responsible for loading their luggage. Possible assistance from the coach driver will only be provided in exceptional cases and does not justify any claims to the same, unless the passenger in question is handicapped or is an individual with reduced mobility.
13.2 Hand Luggage:
13.2.1 Hand luggage is carried free of charge, but is limited to one luggage item per passenger with a maximum size of 16 x 12 x 7 inches (42 x 30 x 18 cm) and a maximum weight of 25 lbs. (7 kg). Slight deviations from these dimensions are permitted provided that the total dimensions of the item do not exceed a total height, width and length of more than 35 inches (90 cm).
13.2.2 Passengers shall be required to stow and monitor the hand luggage in the passenger area in a manner which ensures that the safety and proper operation of the bus is not compromised and other passengers are not inconvenienced. Hand luggage should, in principle, be stowed on the luggage racks provided or placed under the seats in front of passengers.
13.2.3 The hand luggage and its contents shall remain in the care of passengers for the duration of the journey and must be monitored appropriately. If any unauthorized access by third parties is observed, the bus driver should be informed. Passengers are requested to check their hand luggage for completeness prior to the end of the journey.
13.3 Special Luggage:
13.3.1 So-called special luggage requires prior registration by passengers and confirmation that its carriage is possible. No general claim to the carriage of special luggage shall exist.
13.3.2 Items that exceed the standard luggage dimensions are considered special luggage. However, the overall dimensions of special luggage items may not exceed 95 inches (height in inches + width in inches + depth in inches) (240 cm). A single item of special luggage may not exceed a maximum weight of 66 lbs. (30 kg).
13.3.3 The carriage of special luggage shall be limited to one item per passenger.
13.3.4 Fixtures, furnishings or furniture parts, electronic devices, surfboards and cardboard cartons shall generally be excluded from carriage. Orthopedic aids and bicycles are not regarded as special luggage. These are subject to separate conditions.
13.3.5 Booking of the Special Luggage in advance is necessary. A luggage fee is charged for this service. The fee for an Special Luggage item depends on the method of booking used. The booking can either be done online during the booking process or online via Manage my Booking after the ticket purchase.
13.4 Valuable Items:
13.4.1 Valuable items, such as cash, jewelry, precious metals, keys, glasses (sunglasses and/or reading glasses), electronic devices (laptops, iPads, tablets, MP3 players, cellphones, cameras), contact lenses, prostheses, medication, important documents (diploma certificates, other certificates, credentials, passports, driving licenses, securities), etc. and fragile objects must be conveyed in hand luggage, not normal luggage, and are subject to the due diligence of passengers.
13.4.2 Should passengers nonetheless choose to place valuable items in their normal luggage, no liability claims shall be accepted. Cases of intent or gross negligence shall be exempted from the above.
13.5.1 As far as the passenger travels with a child, a stroller can also be transported. Strollers shall be conveyed as special luggage (max. one buggy per passenger). Strollers must be collapsible. Non-collapsible strollers shall not be conveyed. Registration by telephone via the customer service hotline 48 hours prior to travel commencement at the earliest is requested.
13.5.2 Strollers are conveyed free of charge.
13.6 Wheelchairs/Mobility aids
Wheelchairs/Mobility aids are conveyed for free for the disabled person traveling.
13.7.1 The transport of Bicycles is conveyed on some routes. Bicycles must be of a standard size without attachments and may not exceed a weight of 45 lbs. (20 kg). Tandems, E-Bikes, pedelecs or tricycles are not conveyed.
13.7.2 We recommend that all passengers wishing to take a bicycle book the journey and bicycle spaces well in advance.
13.7.3 The carriage of bicycles is dependent upon the available capacity of maximum three (3) bicycles per bus. There shall be no general claim to the carriage of bicycles.
13.7.4 Transporting bicycles is possible for an additional fee that will apply regardless of the length and ticket price of the route booked. Carriage is on rear mounted bicycle racks or racks within the luggage compartment. In certain cases, the carriage of bicycles may only be available or permissible in suitable bags in the luggage compartment. In those cases, the overall dimensions of the bicycle may not exceed 95 inch (height + width + depth) (240 cm) and may not weigh more than 45 lbs. / 20 kg. Our carriers or FlixBus are not responsible for damage to or from the transport of bicycles. The customer assumes all risk for damage with the exception of gross negligence by our carrier.
13.8.1 The carriage of e-scooters in long-distance buses is excluded in principle.
13.9 Items forgotten or left behind in the bus are not covered by insurance and remain responsibility of the passenger. In the event that passengers have left items in the bus, they should fill in the lost and found form on the web portals of FlixBus. FlixBus accepts no liability claims for items forgotten or left behind.
13.10 Dangerous substances and objects are not permitted during travel, especially
- explosive, flammable, radioactive, foul-smelling or corrosive substances,
- unpackaged or unprotected items which could injure passengers.
These include, for example, weapons, ammunition and pyrotechnics.
13.10.1 - Medical Oxygen Cylinders - Up to a total of four (4) cylinders per passenger are permitted as follows: Two (2) cylinders in the passenger compartment and two (2) cylinders in the cargo compartment as checked luggage (must have valve protection cap in place and be properly packaged and protected against accidental discharge.) Cylinders are to be no larger than 4.5 inches (11.4 cm) in diameter and 26 inches (66 cm) in length. Maximum total oxygen load on a bus may not exceed 99 lbs.
13.11 On individual connections different luggage regulations may apply, which then will be pointed out in the booking process.
14 Carriage of Animals
14.1 The carriage and transport of dogs and other animals in the long-distance buses is excluded in principle.
14.2 The rules specified in 11.2.3 as well as 11.2.4 apply for mobility assistance and guide dogs.
15 Passenger Rights in the Event of Delays or Cancellation
15.1 If there is a cancellation or delay, FlixBus or the bus station operator will notify the passengers departing from a staffed terminal of the situation as quickly as possible, and at the latest 30 minutes after the scheduled departure time, and inform them of the anticipated departure time as soon as this information becomes available. FlixBus shall offer all passengers, particularly those departing from non-staffed bus stations, electronic information regarding cancellations or delays. In order to receive this information, passengers must provide the required contact data (e.g. cellphone number).
15.2 Should it be reasonable to assume that the departure of the booked journey must be cancelled, or will be delayed by more than 120 minutes or in the event of overbooking, passengers have the following options: (a) to continue their journeys at the earliest possible opportunity on a different route leading to the destination stipulated in the contract of carriage at comparable conditions (economy bus or rail tickets only. This excludes flights, rental cars, app-based ride-sharing, limo, and taxi) to those named in the same, or (b) to request reimbursement of the fare and the free return trip with the bus to the place of departure stipulated in the contract of carriage as applicable. Claims for reimbursement of the full, paid fare shall exist both for the parts of the journey completed as well as for those not completed if the passenger is not able to complete the journey in accordance with his/her original travel plans. Reimbursement shall be made in monetary terms within 14 days after receipt of the compensation claim or passengers have been given the choice of (a) or (b), above, unless passengers agree to another form of refund.
15.3 FlixBus shall offer passengers free accommodation in a hotel or other form of lodging, as well as help them to organize transport between the bus station and place of accommodation, this applies in the event that a stay of one night or more is required as a result of the journey’s cancellation or delay from a bus station exceeding 90 minutes in the case of journeys with a scheduled length of more than three hours. In such cases, FlixBus shall offer passengers snacks, meals or refreshments proportionate to the waiting period or delay, provided that these are available on the bus or at the bus station or can be procured in a reasonable manner. FlixBus shall limit the overall cost of the accommodation, excluding the carriage costs between bus station and lodgings, to $80 per night per passenger and to a maximum of two nights. The above-mentioned claim to free accommodation in a hotel or other form of lodging shall not apply if FlixBus is able to prove that the cancellation or delay was caused by adverse weather conditions or severe natural catastrophes which compromise the safe operation of the scheduled bus service.
15.4 In the event that the vehicle becomes unserviceable during the journey, FlixBus shall offer passengers continued carriage with a substitute vehicle or carriage to a suitable waiting point from whence the journey can be continued.
15.5 Further claims arising from harm caused by the cancellation or delay shall be excluded.
16.1 In the event of slight negligence, liability shall only be assumed—except in the case of injury to life, limb or health—if essential contractual obligations are violated.
16.2 Liability for collateral damage shall be excluded in cases of ordinary negligence. This shall not apply in cases of intentional or negligent injury to body, life and health.
16.3 Liability and level of compensation for damage to luggage shall be limited and excluded as follows:
16.4 In the case of damage to luggage items resulting from an accident involving the bus, or loss of luggage items resulting from the same, the level of compensation per damage claim per passenger and luggage item shall be limited to $250 per adult ticket and $125 per child ticket.
16.4.1 Liability shall be excluded in cases where the loss of luggage items was unconnected to an accident involving the bus, in addition to the mix-up or theft of the same, except in cases of intentional acts and gross negligence.
16.4.2 Liability for damage or further damage resulting from passengers’ failure to pack the luggage items in an appropriate manner shall be excluded, except in cases of intent and gross negligence.
16.5 Compensation in the event of damage to wheelchairs and other mobility equipment or assistive devices shall always equate, the lesser of, the replacement value or the cost of repair of the lost or damaged equipment. In the process, all efforts will be made to procure at least a temporary replacement of the same, which corresponds to the technical and functional features of the lost or damaged wheelchair or other mobility equipment.
16.6 The amount of compensation for all other property damage, which is neither accidental damage to luggage nor damage to wheelchairs or other mobility aids or assistive devices, shall be limited to $250 USD per adult ticket and $125 USD per child ticket, unless the property damage is based upon intent or gross negligence.
16.7 The limitations and exclusions of liability shall not apply to a statutory mandatory liability without fault or if a no-fault warranty has been assumed in individual cases.
16.8 Consider upgrading your coverage through external travel insurance companies: for example https://www.travelexinsurance.com/travel-insurance/baggage-insurance or https://www.insuremytrip.com/travel-insurance-plans-coverages/baggage-loss/ (FlixBus, Inc. has no affiliation with these companies whatsoever. Your premium costs and coverage amounts are determined at the time of purchase. Claims for loss, theft or damage of covered luggage will be handled exclusively through these 3rd party companies and not FlixBus.)
17 Place of Jurisdiction
18 Ineffective Provisions
If individual provisions within these General Business Terms and Conditions of Carriage should be or become entirely or partially ineffective or void, this shall, in principle, not compromise the efficacy of the contract of carriage as a whole.
19 No Discrimination
Reservations, bookings and seating aboard FlixBus vehicles operated in interstate (or inter-province), intrastate (or intra-province) or foreign commerce is without regard to race, color, creed, or national origin.
20 Additional Conditions of Carriage applicable to Canada
• re 2.3.3: These provisions do not apply in Canada.
• re 9.2: In addition to the requirements set out in 9.2, an adult travelling with children must provide, as applicable, proof of custody or notarized parental authorization for travel or, where the adult is neither a parent nor guardian of the child, a written permission from a parent or guardian.
• re 10.1: Small children not meeting the height and weight restrictions in Canada may only be conveyed in appropriate child safety seats. During the journey, these must be secured with the seatbelts located on the buses. The child safety seats must be secured with 2-point belts and provided by the adults accompanying the small children in question.
• re 16: The disclaimers and limitations of liability included in these provisions may be limited or restricted by the laws of the jurisdiction in which you reside and will only apply to the fullest extent permitted by applicable laws.
• re 17: The governing law for the General Terms and Conditions of Carriage shall be the law of the province in which the passenger is located when the transaction takes place and the federal laws of Canada applicable therein. The forum for any potential dispute involving a passenger shall be the courts of the province in which the passenger is located when the transaction takes place.